Refund policy

Refund Policy

Last updated: August 2026

At Only For The Quality, your satisfaction is our priority. This Refund Policy explains how returns and refunds work when you shop with us.

1. Satisfaction Guaranteed

We offer a "Satisfaction Guaranteed or Your Money Back" policy. If you are not fully satisfied with your purchase, you may request a refund within 14 days of receiving your order.

2. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The product must be unused, unopened, and in its original packaging, in accordance with hygiene and safety standards applicable to perfumes and cosmetic products.
  • You must provide proof of purchase (order confirmation, receipt, or order number).
  • The refund request must be made within 14 days of the delivery date.

Please note: for hygiene reasons, opened or used perfume and cosmetic products cannot be returned or refunded, unless the product is defective, damaged, or incorrect.

3. How to Request a Refund

To start a refund request, please contact us at jimmomar6c@gmail.com with your order number and the reason for your request. We will guide you through the next steps.

4. Return Shipping Costs

  • If you simply changed your mind or are not satisfied with the product, return shipping costs are your responsibility.
  • If the product you received is defective, damaged in transit, or not what you ordered, we will cover the return shipping costs.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, since our payment method is Cash on Delivery (COD), refunds will be arranged directly with you (for example, via bank transfer or mobile money) within a reasonable timeframe after approval.
  • We reserve the right to refuse a refund if the returned item does not meet the eligibility conditions listed above.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at jimmomar6c@gmail.com, including photos of the product if possible. We will arrange a replacement or a full refund, including return shipping costs, at no cost to you.

7. Late or Missing Refunds

If you haven't received your confirmed refund within a reasonable timeframe, please contact us at jimmomar6c@gmail.com and we will look into it promptly.

8. Contact Us

For any questions about this Refund Policy, please reach out to:

Email: jimmomar6c@gmail.com